what we do

Management Services

Effective community management can be the difference between a well-run association that operates efficiently, stays within its ratified budget, and consistently moves priorities forward—and one that struggles with recurring issues, financial shortfalls, and delayed action. Premier Community Association Management provides comprehensive management services designed to keep your association organized, responsive, financially sound, and focused on delivering a positive experience for the community it serves.

Contact Our Offices

Lewes
Office

Call: 302-644-2752
Fax: 302-644-3976
34634 Bay Crossing Blvd.
Lewes, DE 19958

Middletown
Office

Call: 302-449-2230
Fax: 302-644-3976
105 Sleepy Hollow Dr, Suite B
Middletown, DE 19709

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Initial Full Community Assessment

Our management process begins with a thorough review of your community’s governing documents, financial information, existing contracts, operational procedures, and current priorities. This allows our team to better understand the association, identify immediate needs, and prepare for an effective transition.

As part of the onboarding process, our team works closely with the Board to establish priorities, confirm existing procedures, coordinate the transition of records and services, and ensure the association is set up for effective day-to-day management. From there, we continue working with the Board to address ongoing needs, improve efficiency, and support the long-term operation of the community.

Community Services - Robust Individual Websites

Robust Individual Websites

Every association we manage receives a dedicated, professionally maintained website designed to showcase the community and keep residents informed. Premier handles ongoing updates—including meeting dates, minutes, resolutions, announcements, and online forms—so your Board doesn’t have to. Residents gain a reliable, easy-to-use resource where they can access important community information whenever they need it.

Community Services - Automatic Debit for Assessments

Automatic Debit for Assessments

Premier makes paying assessments easier by providing residents with secure online payment and recurring automatic-debit options. Once enrolled, payments are withdrawn from the resident’s designated bank account according to the association’s assessment schedule. This convenient service helps reduce missed payments, processing delays, and reliance on mailed checks—giving residents an easier way to stay current while reducing administrative follow-up for the Board.

Community Services - Maintenance Evaluation

Proactive Maintenance

While not every emergency can be prevented, proactive maintenance can reduce unexpected failures and costly disruptions. Premier works with each Board to monitor common-area conditions, identify visible maintenance concerns during contracted inspections, and coordinate qualified vendors for approved work. When an issue is identified, we communicate it to the Board and assist with proposals, scheduling, and follow-through in accordance with the association’s management agreement and approved budget. This proactive approach helps protect the community’s property and reduce the risk of avoidable maintenance emergencies.

Community Services - Vendor Performance Oversight

Vendor Performance Oversight

Premier assists Boards with the vendor-selection process by soliciting proposals, organizing bids for comparison, and helping evaluate pricing, scope, and available vendor information. We also request applicable licensing and insurance documentation when appropriate. Once the Board selects a vendor and authorizes the work, our team facilitates communication, scheduling, and routine administrative follow-up. When a project requires technical evaluation, on-site supervision, or specialized oversight, we help the Board coordinate with the qualified engineer, consultant, or other professional retained by the association.

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Vendor Contract Review

Beyond overseeing vendor performance once they are on-site, we also provide annual vendor contract reviews. These vendor contract reviews make sure that your HOA is getting the best deal and quality of work possible. The vendor contracts often include annual sprinkler system inspection, HVAC work, pest control, landscaping, snow removal, and all of the other vendors that help keep your community safe and in great condition.

Community Services - Inspection Services

Inspection Services

Premier conducts routine visual inspections in accordance with each association’s management agreement. During these visits, the community manager reviews accessible common areas and community conditions for visible maintenance concerns, covenant issues, and other matters that may warrant Board attention. Relevant findings are documented and communicated to the Board, and our team assists with authorized follow-up and vendor coordination. When a condition requires specialized evaluation, we help the Board engage the appropriate qualified professional.

Comm Serv - Evaluation of Insurance and Investments

Evaluation of Insurance and Investments

Premier provides day-to-day financial administration for the association’s operating, reserve, and other Board-authorized accounts. Our accounting team assists with account setup and maintenance, deposits, disbursements, reconciliations, and financial reporting in accordance with the approved budget and Board direction. We also help coordinate banking arrangements and authorized transfers through qualified financial institutions.
For insurance matters, Premier works with the association’s licensed agent or broker to facilitate renewals, obtain available proposals, and communicate known incidents or potential claims when appropriate. Insurance coverage, investment, and banking decisions remain with the Board and the appropriate qualified professionals.
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Meeting Coordination and Attendance

Premier supports Board, committee, and owner meetings in accordance with each association’s management agreement. Our experienced team assists with scheduling, agenda preparation, resident notices, meeting materials, and attendance at Board, ARC/ARB, finance committee, annual, and special owner meetings. We also maintain applicable meeting materials and records to help keep the association organized and informed.

Community Services - A PREMIER PARTNER FOR YOUR COMMUNITY

A Premier Partner for your Community

Premier brings community management, financial administration, resident communication, maintenance coordination, and amenity support together through one experienced team. We tailor our services to each association’s governing documents, budget, contractual scope, and Board priorities—providing responsive guidance and dependable day-to-day support without a one-size-fits-all approach.
Whether your community is an HOA, condominium, townhome, or mixed-use association, we are ready to help your Board operate more effectively and provide residents with the service they expect. Contact us to discuss a management solution built around your community.