24/7 emergency support

Emergency support when your community needs it.

For communities managed by PCAM, our after-hours line provides a direct way to report urgent common-area conditions that threaten safety or property.

Available to residents and board members of communities managed by PCAM.

Need emergency assistance now?

302-448-0182

Call Emergency Line

If someone is in immediate danger, call 911 first.

Is this an emergency?

Major water
leak

Storm or tree damage

Unsafe property condition

An emergency requires prompt attention to protect people, prevent significant damage, or preserve essential community services.

What to do

1. Protect people first

2. Limit further damage–only if safe

3. Call PCAM and share the location

4. Remain available for follow-up

Be ready with your community name, exact location, callback number, and a clear description.

How PCAM responds

1. Assess the situation

2. Coordinate approved vendors

2. Coordinate approved vendors

Response timing may vary based on weather, road conditions, location, and vendor availability.

Preparation makes the difference

PCAM helps association boards establish emergency contacts, escalation procedures, vendor resources, and authorization guidelines before an urgent situation occurs.

Emergency planning

Qualified vendor coordination

Preventative maintenance

Not an emergency?

Routine maintenance, landscaping, parking, billing, amenity concerns, and architectural requests should be submitted through the Owner Portal.

Submit a Routine Request