Frequently Asked Questions

Managing a community is complex. PCAM provides comprehensive services that ease the burden on volunteer Boards, including: – Full-service property and community management – Financial oversight and transparent reporting – Administrative and compliance support – 24/7 emergency response – Pool management and maintenance

Our role is to protect property values, streamline operations, and ensure that your Board can focus on leadership rather than day-to-day logistics. We report directly to your Board of Directors and serve as the professional link between the Board, homeowners, and vendors.

A homeowner’s association (HOA) is a not-for-profit organization formed to manage a community’s common areas and enforce its governing documents. Membership is generally automatic and mandatory for property owners. HOAs are funded through assessments paid by homeowners and overseen by an elected Board of Directors.

Covenants, Conditions, and Restrictions (CC&Rs) establish the rights, responsibilities, and restrictions that guide your community. They are legally binding and recorded with the county. Homeowners are required to comply with CC&Rs, and violations may result in enforcement actions, including fines.

The Executive Board is the governing body elected by homeowners to oversee the community. Their responsibilities and authority are defined by the community’s governing documents. PCAM supports Boards by providing expertise, operational management, and compliance oversight.

Beyond CC&Rs, many communities adopt Rules & Regulations to address everyday matters such as parking, pets, pool use, and exterior modifications. These guidelines are designed not to restrict homeowners, but to maintain harmony, protect property values, and ensure a positive living environment.

Residents should report violations to PCAM rather than approaching neighbors directly. We work with the homeowner in violation to resolve the matter and, if necessary, follow the enforcement procedures established by your community’s governing documents. A formal complaint form can be filed online, over the phone, or in person at one of our offices.

Yes. Executive Board meetings are open to all residents. Notice of upcoming meetings is provided in advance through the community website, newsletter, or mailed notices.

An assessment is the fee paid by each homeowner to fund the operation of the Association. Assessments cover expenses such as landscaping, pool operations, maintenance of common areas, reserves for long-term projects, and professional services. Assessments may be due monthly, quarterly, semiannually, or annually, depending on the community.

Assessment changes vary by community. Some communities have scheduled increases built into their documents, while others vote annually. PCAM assists Boards by preparing budgets, providing financial forecasts, and ensuring transparency in the process.

For over two decades, PCAM has provided expert management services to communities across Delmarva. Our team combines the resources of a large firm with the attention to detail of a boutique provider. Whether you need full-service management, financial services, administrative support, or pool management, PCAM is your trusted partner for protecting property values and supporting Boards.

Contact us today to learn how we can serve your community.